Shipping policy

Shipping and Returns Policy

At Hidd'n, we are committed to providing you with a seamless shopping experience, including hassle-free shipping and returns. Below, you'll find all the necessary information regarding our shipping and returns policies.

Returns Policy:

We understand that returning items can sometimes be inconvenient, which is why we've designed our Returns and Exchange process to be straightforward and efficient.

• Return Period: Our return policy allows you to initiate a return within 30 days from the date of delivery. This means you have a full month after receiving your item to request a return.

• Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Please ensure that any plastic backing remains intact, and you have the receipt or proof of purchase.

• Refund Process: Once we receive and inspect your returned item, we'll notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed promptly, and the credit will be applied to your original method of payment within 5-7 business days.

• Return Initiation: To initiate a return, please contact us at info@hiddn.com.au. We'll provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

For any further questions or clarifications regarding our returns policy, feel free to reach out to us at info@hiddn.com.au. We're here to assist you every step of the way.

Shipping Information:

We aim to deliver your orders quickly and efficiently, ensuring your satisfaction with every purchase.

• Delivery Zones: Currently, we offer shipping within Australia.

• Preferred Carriers: We partner with Australia Post for all our shipping needs, ensuring reliable and timely delivery of your orders.

• Delivery Times: Our estimated delivery times are as follows:

  • Standard Post: 3-5 business days, $9
  • Express Post: 1-3 business days, $14

  Please note that delivery times are provided as estimates for metro areas only and may vary based on shipping location and external factors.

• Free Shipping: We offer free standard shipping on orders over $50.

• Order Tracking: Once your order is processed, you'll receive a shipping confirmation email containing a unique tracking number. You can use this number to track the progress and location of your parcel on the respective courier's website. In the rare event that you don't receive a tracking number, please reach out to us at info@hiddn.com.au, and we'll assist you promptly.

We hope this information provides clarity on our shipping and returns policies. If you have any further inquiries or require assistance, don't hesitate to contact us. Your satisfaction is our priority at Hidd'n.